Copier consumables FAQ — APACE

Ordering, products and customization

Do you offer customization?

Customization can cover product configuration, toner fill weight, packaging and OPC drum materials. Please provide the model, quantity and requirements so sales can confirm the configuration, minimum quantity, cost and lead time.

Can you customize packaging with my brand?

Branded packaging can be customized, including paper boxes and blister packaging. The specific packaging requirements need to be confirmed.

What affects actual page yield?

Actual life depends on temperature, humidity, paper type and print coverage. The stated page yield refers to average life under ideal conditions using A4 paper at 5% coverage; actual output can differ.

What consumables and parts do you supply?

The range focuses on A3 office copiers: drum units, fusers, developers, transfer belts and assemblies, waste toner containers, toner cartridges, carrier, OPC drums, blades, charge rollers, upper and lower rollers, and fuser films. Compatibility must be checked for the exact model.

What product configurations are available?

The options include high-yield, value-oriented and branded custom configurations. Choose based on print volume and model, and ask sales to confirm the options available for that exact model.

Do Brother fusers differ between domestic and overseas versions?

Versions differ. For overseas orders, provide the machine model and a photo of the connector so the compatible version can be confirmed.

Does the Konica Minolta 313 developer include carrier?

The Konica Minolta 313 developer normally includes carrier. A separate-carrier packing option, with a bag of carrier and a loading video for each developer, can be discussed for shipping. Confirm the packing option when ordering.

What is included in the Sharp 238 drum unit?

The Sharp 238 drum unit is a complete configuration including the OPC drum and charging assembly. Confirm the exact configuration when ordering.

What is the toner fill weight of the Canon G67 high-capacity cartridge?

The Canon G67 high-capacity cartridge has 600 g of black toner and 400 g per color cartridge. Custom fill weights can be discussed. These amounts apply only to this model and configuration; confirm when ordering.

Does the Canon 2016 developer include carrier?

The Canon 2016 developer does not include carrier. Its toner contains magnetic material, so separate carrier is not needed. Contact sales for pricing.

Are charge rollers individually packaged?

Individual paper-box and blister packaging are available. Custom packaging for your own brand can also be discussed.

Can I request an economy drum configuration with a lower page yield?

Different page-yield configurations, including economy versions, can be discussed. Provide the model, print volume and quantity to confirm configuration and pricing.

Can you apply labels for my own brand?

Brand labeling is supported and is better suited to larger orders. Confirm the labeling requirements and order size with sales to arrange implementation.

How should I choose between high-yield and economy drum units?

For higher print volumes, compare the cost per page and replacement frequency of high-yield configurations. An economy configuration may suit lighter use. Compare the exact model, expected volume and quotation.

Do you supply toner in bags or bottles?

In addition to filled cartridges, the range includes bags, bottles and bulk cartons. Bottle sizes include 100 g, 500 g and 1,000 g; bags include 500 g and 1,000 g; cartons include 10 kg and 20 kg. Confirm compatible toner and available pack sizes.

Do you sell individual fuser parts?

The parts range includes upper and lower rollers, lamps or ceramic heaters, fuser films, thermistors, brackets, covers, bearings and gears. Provide the exact model and required part to confirm availability.

How can I identify the C3222L fuser paper guide?

Provide a photo of the part that needs replacement. The C3222L fuser assembly has several wear parts, so the name alone is not enough to identify the required part.

How do I confirm the chip for a G71 empty-cartridge kit?

Check the label below the machine toner cartridge: common identifiers are C-EXV51, GPR-55 and NPG-71. NPG versions also have large and small chip variants. Provide label and chip photos; do not order by the G71 name alone.

Can a fuser be used for duplex printing and copying?

First check whether the copier supports duplex operation. Some fuser versions have duplex paper-path rollers. Confirm the correct version for the machine model rather than relying on the fuser name alone.

Which parts are shared by Lanxum 5353 and Kyocera 5230?

The drum and fuser are interchangeable, but developer and toner-cartridge chips differ and must be matched separately. Confirm the exact versions and availability before ordering.

Are Xerox IV2060 and V2060 drum units interchangeable?

No. Distinguish the fourth-generation IV2060 from the fifth-generation V2060. Drum units cannot be substituted using the abbreviated 2060 name alone.

What drum unit is listed for Gestetner 820D?

Gestetner 820D, 718, 818 and 719 series use a Ricoh 1015-compatible drum. Provide the complete machine model to check the exact version and availability.

Which fuser is listed for OEP 4025?

The OEP 4025 fuser is compatible with Brother 5585/5595. Check the exact machine version and connector; availability must be confirmed separately.

Is an HC1994 drum interchangeable with HP drums?

HC1994 and HP chips differ and are not interchangeable. Confirm the version intended for HC1994. Contact sales for price and availability.

Is the Lanxum 5335 drum compatible with 5021?

The Lanxum 5335 drum is compatible with the 5021 drum, but developers are not interchangeable and must be matched separately. Confirm availability separately.

Which fuser versions are listed for Lexmark MS911?

There are two versions associated with C554 and Konica Minolta C364 compatibility. Do not choose based only on the MS911 name. Provide machine and old-fuser photos so sales can confirm the exact version and quotation.

What other names are used for the Canon GPR54 drum?

The GPR54 drum is also called NPG68 or EXV50. Check the machine regional version and exact drum details when ordering. Contact sales to confirm availability.

Are Konica Minolta 163/183 fusers compatible with 210/211?

163 and 183 fusers are interchangeable, but not with 210/211. The 163/183 fuser has a single-lamp structure, while 210/211 has a dual-lamp structure.

What types of Konica Minolta C226 transfer assembly are listed?

The range includes transfer belt assemblies and transfer roller assemblies, which are different components. Provide a part photo and machine model to confirm the configuration and availability.

What configuration is documented for the DV512 developer housing?

The DV512 developer housing is a new product with new carrier and an original sensor. Confirm the exact order configuration; sales must separately confirm price and availability.

Is the Canon 2535 fuser interchangeable with 2520/2525/2530?

No. The 2535 fuser differs in internal structure and heating power from 2520/2525/2530 and requires the corresponding dedicated model. Confirm pricing separately.

Can the FX209 board for a Canon 3226 fuser be purchased separately?

The FX209 board can be supplied separately, without replacing the entire fuser for that part alone. Provide a board photo and exact model to confirm supply.

Can the Konica Minolta 287 developer sensor be replaced separately?

A separate developer sensor part is available. First confirm that the sensor is actually faulty, then provide the model and a photo to check the part.

Which drum names correspond to Canon GPR53?

The GPR53 drum corresponds to G67/EXV49. Provide the machine regional version, model and original drum details for confirmation. Stock must be checked separately.

Can I distinguish Xerox fourth- and fifth-generation 2060 drums by appearance?

Their appearance may be similar, but the internal structure and chips differ. Check the full machine model, chip and packaging. Appearance alone is not enough to establish compatibility.

What outlet design is documented for 117/119 empty cartridges?

The 117/119 empty cartridge adds a spring wiper at the outlet to clear accumulated toner with each rotation. Confirm the exact product version when ordering.

Do you sell used Xerox high-speed production machines?

No. We focus on consumables and parts for low-, medium- and medium-high-speed office machines, rather than used high-speed production machines.

Do you supply consumables for production machines such as Ricoh 7502/7503 or Konica Minolta 1060?

The range focuses on A3 office machines. The listed production models, including Ricoh 7502/7503 and Konica Minolta 1060, are outside that supply range. Contact sales with the exact model to check current availability.

Are Ricoh IM2500/3500 consumables interchangeable with 3354?

No. IM2500/3500 use a different large-drum design and cannot directly use the corresponding 3354 consumables. Contact sales to confirm supply of the specific part.

What documents can you provide for a fuser procurement tender?

Product specifications, quotations, relevant qualification documents and support terms can be discussed. Provide the requested models and tender requirements to confirm each available document and its scope.

Installation and troubleshooting

What if a connector does not fit an overseas machine?

For export orders, provide the machine model and country or regional version in advance so connector specifications can be checked. If a connector does not fit after delivery, share the model and connector photos with sales or technical support to confirm suitable parts or a solution.

What if I need help installing a product?

Contact sales for the installation video, precautions and carrier-initialization instructions for your model. If more help is needed, video guidance from an engineer can be arranged. Provide the machine model and purchased part details first.

Can you repair a product from another supplier?

Repair service is not offered for products from other suppliers. Their configurations and tooling may not match. Please contact the original supplier.

Must I remove the toner cartridge for carrier initialization?

It depends on the model instructions. For example, Xerox 1810 initialization is performed without the toner cartridge, which is fitted afterward; Ricoh 3554 requires the toner cartridge to be fitted. Do not apply one model’s procedure to another.

Does a machine error always mean the consumable is faulty?

No. Compatibility, installation and wear in machine components may all be involved. Record the model, error code and what happened before and after the error, then contact technical support. An error alone does not establish the cause or the part to replace.

How can an online seller get support without in-house technicians?

The technical team can coordinate directly with the end user and provide one-to-one video guidance. Ask sales to arrange technical support and the appropriate contact details.

Can I adjust the Xerox 2020 fuser temperature?

This model does not support direct fuser-temperature adjustment. Select the appropriate paper mode for the paper thickness when printing.

Does your Ricoh 3554 fuser include a reset fuse?

The Ricoh 3554 fuser includes a reset fuse and resets automatically after installation. First confirm that the purchased version has this configuration.

What should I check for Xerox S2011 fuser error 010-311?

First verify the fuser assembly model and whether the wrong version was ordered or delivered. Share the machine model, fuser label and error code with technical support for further checking.

Can I fit only your upper roller to a film-type Ricoh 3054/6054 fuser?

No. In the roller-type assembly, the lower roller and heating lamp are designed to match the upper roller. That replacement upper roller is intended for maintenance of an already purchased matching roller-type fuser, not for converting a film-type assembly by itself.

What should I check if an HP 257 drum prints blurred output?

Compare whether the old drum shows the same blur. If it does, the machine, including its laser assembly, needs further checking. If the old drum prints normally, first check the new drum seating and consult technical support. Blur alone does not prove a specific fault or rule out a product defect.

What if a newly installed Canon G67 drum prints too dark?

If a newly installed Canon G67 drum prints too dark, run two color-calibration cycles following the model instructions. Contact sales for the calibration video. If the issue remains, contact technical support for further checks.

What if a Xerox 2020 reports low toner after developer installation?

The possibilities include uneven toner distribution in the developer or incompatible toner. This model uses toner detection at the transfer belt. Check the toner and installation procedure, and ask technical support whether toner redistribution or compatible toner is needed.

What if a Canon 2630 prints poorly with a 50/51 OPC drum?

The Canon 2630 is sensitive to consumable compatibility, and a 50/51 OPC drum may not be suitable. Choose a dedicated 2630-compatible OPC drum. This OPC drum is also compatible with 2520; confirm the exact version when ordering.

What if a Konica Minolta C226 does not recognize mixed color drum units?

Each color drum must match its corresponding chip. Check the correct unit for each color and do not mix them. Ask technical support to confirm the appropriate drum and chip versions.

What if a Canon 3320 fuses poorly with an FX209 fuser?

The Canon 3320 uses the FX202 fuser. FX209 heating parameters do not match the 3320. Check the delivered model and contact technical support to confirm the correct replacement version.

Can I mix Canon G87 and G67 toner?

Do not mix toner merely because developer units may be interchangeable. Use the dedicated toner for G87 or G67. Mixing can cause uneven color, leaks, carrier accumulation, incorrect detection, or damage to the developer or OPC drum.

What should I check after an error installing a Ricoh 2701 drum?

Check whether the drum connector is properly connected and whether the chip is intended for the Ricoh 2701. Share the actual error code with technical support for further diagnosis.

What should I check for repeated jams after fitting a Xerox 1810 fuser?

Incorrect seating and unsuitable toner can cause paper jams. Follow the Xerox 1810 installation instructions to check fuser seating and confirm the toner specification. If the problem continues, contact technical support.

What should I check for ghosting after replacing a Konica Minolta 184 drum?

Check that the OPC drum is seated securely, and have a technician inspect the transfer roller assembly for wear. If wear is confirmed, address the worn assembly before replacing the drum.

How should I report noise or suspected machine damage after drum installation?

Provide the machine and drum models, a video of the abnormal behavior and the on-site technician’s observations. Contact support for investigation. The cause and remedy need verification; a product defect cannot be ruled out and compensation cannot be promised before assessment.

What should be checked for deep scratches at both ends of a Konica Minolta 184 OPC drum?

Have a technician inspect the white supports at both ends of the transfer roller for wear. If wear is confirmed, address the transfer roller assembly before deciding to replace the OPC drum, to avoid repeat damage. Scratches alone do not rule out a drum-unit defect.

What should be checked if a Konica Minolta 184 OPC drum wears severely after 10,000–20,000 pages?

Inspect both ends of the transfer roller assembly for wear. Wear may occur there after roughly 100,000–150,000 machine pages; inspect the actual condition. If wear is confirmed, address the transfer assembly before replacing the OPC drum.

What if a Kyocera 170 component looks different and will not fit?

First verify whether the received part is a drum unit or a developer assembly; they are different components. Provide the machine model and part photos and request the appropriate drum installation video. Do not force installation based only on appearance.

How should gray background on a Xerox 1810 be investigated?

Check whether toner was recently changed and whether it is compatible. For the specific case of incompatible replacement toner, follow this order: remove the cartridge, print black pages until the low-toner indication, initialize the carrier, then refit the cartridge. Technical support should first confirm this condition and guide the procedure. It is not a remedy for every gray-background fault.

How should gray background after changing Konica Minolta 184 toner be investigated?

First establish whether the old and new toner are incompatible. For that confirmed condition, follow this order: remove the cartridge, print black pages until the low-toner indication, initialize the carrier, then refit the cartridge. Ask technical support to confirm applicability and guide the procedure. Do not apply it to all gray-background faults.

What should be checked for toner sticking to a Xerox 2110 fuser roller?

Check compatibility between the toner and this fuser. Ask technical support to assess sample prints and machine conditions to distinguish toner compatibility from a fuser fault.

Should I immediately replace the fuser if toner does not bond properly?

First check whether toner or other consumables were recently changed. If the problem followed a toner change, check toner compatibility first. If it arose without a consumable change, investigate the fusing system.

What should be checked for gray background after fitting a 2020 charge roller to a Xerox 1810?

Consider checking toner compatibility and carrier initialization. Confirm the exact models and installation conditions, then ask technical support whether compatible toner or the model-specific initialization procedure is needed. A charge-roller problem cannot be ruled out without checking.

How can I confirm warranty or return handling?

Warranty and return handling depend on the order terms, region, page count and product condition. For domestic returns, opening, use and resale condition need checking. For overseas orders, the issue must be assessed before deciding on a refund or replacement shipment. Provide proof of purchase, the model and issue details to support.

Do I need to load carrier into a Konica Minolta 184 drum assembly?

The upgraded version has carrier preloaded at the factory and an anti-leak seal, so manual carrier loading is not needed. First confirm that you received this version, then follow its supplied installation instructions.

Does adding more carrier improve print quality?

No. Carrier quantity must match the specific developer. Too much or too little can affect toner transfer and cause blurred output or gray background. Follow that model’s specified fill quantity and installation instructions; do not add extra carrier on your own.